Managed IT and IT support in Miskolc

01In-house sysadmin, external partner — or both?

An in-house system administrator is always on hand and knows the business, but is still just one person: a holiday, an illness or a resignation takes the know-how with them. And one person can rarely be a network, server, cloud and security expert all at once. An external IT provider covers several specialist areas as a team and, thanks to proper documentation, doesn't depend on any single individual.

For many companies a hybrid model works best: an internal staff member handles the small day-to-day issues, while the external partner looks after infrastructure, backup, security and larger changes. Not sure which model suits your business? Get in touch and we'll talk it through.

02What should a good managed IT contract include?

The value of a managed IT contract lies not in the monthly fee but in its precision. If it isn't written down what's included, both sides will assume something different the moment a dispute arises. Whoever you sign with, always ask about these points:

• the scope: which devices, users and services are covered;
• response time and resolution time — set separately, by severity;
• the terms for on-site visits and out-of-hours availability;
• who is responsible for backups, and how often restores are tested;
• handover of documentation and passwords when the contract ends;
• how often your management receives reports.

03Backup is not the same as recovery

Many companies only discover that their backup is unusable when they actually need it: the backup job has been failing for months, it sits on the same server the ransomware has just encrypted, or nobody knows how to restore it. A synced cloud folder isn't a backup either: deletions and encryption sync too.

The proven principle is the 3-2-1 rule: three copies, on two different types of media, one of them off-site. What matters even more is regular, documented restore testing.

04Cybersecurity for small businesses: the most effective steps

Most attacks on small and medium-sized businesses aren't sophisticated: a stolen password, a missed update or a convincing phishing email is all it takes. That's why a handful of basic measures address most of the risk: multi-factor authentication on every account, automatic updates, restricted admin rights, endpoint protection and staff awareness.

In some sectors, Hungary's cybersecurity legislation implementing the EU NIS2 Directive already makes certain measures mandatory. Whether your company is affected is worth clarifying with a specialist; we help you implement the technical side.

05When software and infrastructure are in one pair of hands

A company's IT no longer stops at its computers: there's the webshop, the business management system, the invoicing software and the data connections between them. If one supplier builds these and another runs them, a fault can easily fall into the grey zone between the two.

At LORZ, software development, system integration and IT operations sit within the same team, and we also handle network cabling and electrical installation ourselves. When you move offices or expand a site, that means a single partner to coordinate with — from the power socket to the server.